Orders & Deliveries

Shipping is free for all orders above or equal to £25. For all orders below £25, a flat rate delivery charge will apply to orders according to delivery partner and your selections.

We use DPD, DHL and RoyalMail service for our deliveries.

Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.

When you purchase on our shop you'll receive an email with a tracking number. Use this tracking number to track your order to click the link.

Most orders are processed and dispatched within 24 business hours of the order being placed. Most delivery dates on Idea Shop are estimates (normally 2-3 working days for UK delviery ) and will depend on your location.

In order to ensure the security of your order, a signature may be required for for most of delivery.

Payment and Billing Enquiries

We accept all major credit cards including Visa and Mastercard.

There are a number of reasons why you might be having trouble completing your purchase. The most common problems are around your billing/card information being incorrectly entered.

Make sure the billing information is correct to the card you are trying to use. You need to enter the address that your card is registered to. You can select a different shipping address however if the billing address does not match the order is likely to be rejected.

Please ensure the card details have been entered correctly and that the all details including the CV2 (the 3 digits on the back of your card
or 4 digits on the front if using Amex) are correct.

Finally check that you are using a card type we accept. We accept payments from Visa, Visa Debit, Mastercard and American Express.

If you are ordering from outside the UK please check with your bank that you can make international purchases with that card.

If you are still having issues making payment, please contact a member of our team who will try and help resolve the problem.

Problem with my order

If your order arrived incomplete or there was a mistake please contact our customer services team via the contact us page quoting your order number and stating what the problem is. A member of our team will be in touch as a matter of urgency and we will endeavour to resolve the issue.

Please contact us immediately via the contact us page if the items arrive with you damaged. If we are not notified within 14 days of arrival that a product is damaged we may not be able to help.

Customer support

0161 818 9935

Send a message

support@vapesquard.co.uk

Q: How is Vaping an Alternative to Smoking?

A: For adults who smoke, switching completely to vaping is less harmful than continuing to smoke, but vaping is not risk-free and its long-term effects are not yet clear. Vaping is not for non-smokers or anyone under 18. If you want to quit smoking, read NHS guidance on vaping to quit smoking or contact your local NHS Stop Smoking Service.

Refillable pod kits can suit people who want a compact device with replaceable pods or coils. Check the product instructions for how to fill, charge and maintain your kit. If you need help choosing a device, contact our customer care team.

Q: Which E-Liquid Should I Use?

A: E-liquids offer many flavors, formulas, and sizes, giving you ample options to discover your favourite vape flavour. However, for beginners, this large quantity can be overwhelming. Matching the right e-liquid formulation with your vaping device is crucial.

Lower-powered kits like pod systems or pen-style vapes perform best with high PG e-liquids. On the other hand, if you're using a higher-powered device, opting for high VG (sub-ohm e-liquid) is ideal. For versatility across different types of kits, 50/50 e-liquid is a great choice. Every formulation caters to different vaping preferences and equipment, ensuring a tailored experience to suit your needs.

Q: Which Vape Kit Should I Choose?

A: The right vape kit depends on your preferences, nicotine strength and how you want to maintain it. Refillable pod kits need e-liquid and charging; pre-filled pod kits use compatible replacement pods and may also need charging. Check each product page and the manufacturer's instructions before choosing.

Advanced sub-ohm style kits are the way to go for those seeking intense flavor and impressive vapor production. These range from compact all-in-one devices that include everything you need, to powerful box mods that allow customization with different vape tanks and vape coils, ensuring a vaping experience tailored to your preferences.

Q: How to Choose the Best E-Liquid Flavour?

A: Selecting e-liquids is one of the most enjoyable aspects of vaping, though it can be daunting as there is a wide variety available at Vape Squard. It is difficult to declare a single flavour as the "best" e-liquid flavor, as it ultimately depends on each vaper's personal taste. Many ex-smokers often gravitate towards familiar options like tobacco or menthol flavors.

Additionally, there are irreplaceable collections featuring fruity, bakery treats, desserts, and beverages. These flavors come in a wide range of strengths, ensuring you can find the perfect e-liquid to suit your preferences.

Q: What should I check before buying a refillable vape?

A: Check that the device suits the way you vape, and confirm compatible e-liquid, replacement pods or coils are available. Follow the manufacturer's instructions for filling, charging and replacing parts. Product features and compatibility vary by model.

We are suggesting you to try the popular brands like Elf Bars or Geekvape bars, which boast a wide range of flavors. Other great brands such as SMOK, Pukka, and Doozy also offer a diverse selection, ensuring you find a flavor you love. We have some exclusive multibuy offers, allowing you to stock up and save on your vaping essentials.

Q: What Vape Coils Do I Need To Use?

A: All Vape kits need coils to function, but it's important to ensure you're using the correct ones for your device. Many kits have coils designed precisely for that model, while some brands offer universal coils compatible with multiple kits. Certain pod kits feature inbuilt coils within the pods, so you only need to buy a pack of pods with pre-installed coils.

Advanced sub-ohm kits typically use coils designed for their tank. Some pod systems have the coil built into a replaceable pod. Check your device instructions or use our coil finder to identify compatible replacement parts.

Q: Which Nicotine Strength Is Right For Me?

A: There is no reliable cigarette-count chart that identifies the right nicotine strength for everyone. The amount that may help manage cravings varies with smoking pattern, nicotine needs, e-liquid and device. NHS guidance advises people using a vape to quit smoking to choose enough nicotine to manage cravings and withdrawal. A local Stop Smoking Service or specialist vape retailer can offer advice. Check the product label and remember that nicotine is addictive. Read the NHS guidance on vaping.

Q: What Are Box Mods?

A: Box mods are undoubtedly an essential component of a vape kit, enabling customization with various tanks and accessories. They are ideal for cloud chasers seeking intense flavor from their vape.

Box mods offer numerous features that let you personalize your vaping experience, including adjustable wattage and informative screens that help you fine-tune your setup. Many of these kits require external batteries, so be sure to verify this before purchasing.

Q: What are the advantages of pod vapes?

A: Pod vapes offer several advantages:

  • Portability: Pod vapes are naturally compact and lightweight, making them easy to carry around.
  • Convenience: Pod vapes frequently use pre-filled or refillable pods, eliminating the need for manual refilling of e-liquid.
  • Ease of Use: Pod vapes are designed to be user-friendly, with simple operation and minimal maintenance requirements.
  • Stealthiness: Pod vapes produce fewer vapors than traditional vaping devices, allowing for more discreet vaping sessions.
  • Nicotine Salt Compatibility: Many pod vapes are compatible with nicotine salt e-liquids, which provide a smoother nicotine hit compared to freebase nicotine.

Q: Do pod vapes last longer?

A: The lifecycle of pod vapes can vary depending on factors such as usage habits, maintenance, and build quality. Usually, pod vapes may have a shorter lifespan compared to larger, more durable vaping devices like box mods. With proper care and maintenance, pod vapes can last for an extended period.

Q: Is a vaping pod equivalent to a pack of cigarettes?

A: There is no reliable one-pod-to-one-pack comparison. The nicotine amount stated on a product is not the same as the amount absorbed, and nicotine delivery from vaping varies with the device, liquid strength and how it is used. Check the product's nicotine information rather than using cigarette-count comparisons to choose a strength. If you are switching to quit smoking, NHS guidance or a Stop Smoking Service can help.

Q: Why do pod vapes taste better?

A: Pod vapes may offer a better flavor experience for several reasons:

  • Coil Design: Pod vapes often use specialized coils optimized for flavor production, resulting in a more pronounced and enjoyable taste.
  • Reduced Airflow: Pod systems typically have tighter airflow settings compared to larger vaping devices, which can enhance flavor concentration.
  • Nicotine Salt E-Liquids: Several pod vapes are designed to be compatible with nicotine salt e-liquids, which can provide a smoother and more flavorful vaping.
  • Consistency: Pod vapes are aimed for simplicity and consistency, ensuring that each puff delivers a consistent flavor profile without any fluctuations.