At Vape Squard, we understand it is important that you receive your items quickly and we are therefore proud to announce that we dispatch and deliver orders 7 days a week.

Monday - Friday: All orders placed before 3pm are dispatched the same day.

Saturday and Sunday: All orders placed before 2:00pm on the weekend are dispatched the same day.

We aim to provide you with a seamless and efficient shopping experience, including reliable and timely shipping services. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Processing Time:

Upon receiving your order, our team will strive to process it promptly. Most orders are processed within 1 business day, excluding weekends and holidays. However, during peak periods or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Methods:

We partner with reputable shipping carriers such as Royal Mail to ensure your packages are delivered safely and securely. The available shipping methods and carriers will be presented to you during the checkout process. Please select the option that best suits your needs.

Shipping Costs:

Shipping costs are calculated based on the total weight of your order and the destination address. The shipping cost will be displayed at checkout before you finalize your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

We offer free shipping for all orders above £25

Delivery Time:

Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process. Please note that these are approximate estimates and may be subject to unforeseen delays, such as weather conditions or customs inspections. We kindly ask for your understanding in such situations.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to track the progress of your package and stay updated on its estimated delivery date. Please note that tracking information may take a short time to become active after receiving the email.

Order Modifications or Cancellations:

If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that once an order has been shipped, we may be unable to make changes or cancellations.

Undeliverable Packages:

In the event that a package is undeliverable due to an incorrect address or other reasons beyond our control, it may be returned to us. If this occurs, we will reach out to you to confirm the correct shipping details. Additional shipping fees may apply to resend the package.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and are ready to help in any way we can.

For More Information Contact:-

Email: support@vapesquard.co.uk
Phone: 0161 818 9935
Address: 3 the mews, Park view road, Manchester - M25 0PU

*For more information, please read our frequently asked questions.

Happy vaping and Happy Shopping!

Unwanted items must be returned in their original, unopened packaging and in new condition.

For faulty items, returning them in their original packaging is preferred but not mandatory if the packaging has been discarded. We strive to resolve any issues with your purchase promptly, so please contact us for any kind of assistance.

Most of our products can be returned within 15 days of purchase if they're still unused and in new condition. Atomizers and coils are covered by a warranty for any defects upon arrival. If you receive the wrong item or flavor, please don't open it; contact us for a return and exchange.

Batteries have a 30-day warranty for electrical faults, but physical damage isn't covered. Advanced kits have a warranty for the main device only, excluding chargers and coils.

Warranty Time Frames:

Built-in Battery Box Mods: 6 Months

External Battery Box Mods: 6 Months

AIO and Pod Systems: 6 Months

Tanks: Dead on Arrival Only

External Batteries: 14 Days

Coils/Atomizers: Dead On Arrival Only

Prefilled Devices: Dead On Arrival Only

If you receive a replacement for any faulty item, the warranty doesn't reset; it's still valid from the original purchase date.

Returning Items:

Contact our customer service team with your order number, fault description, and preferred resolution. Faulty items within 14 days can be returned for a refund, while those after 14 days can be exchanged for similar items.

Postage Costs:

We cover return costs for faulty items within 30 days; after that, customers are responsible for postage.

All returns should include the following: 

Order number

Name

Address

Reason for return

Return Address:

Vape Squard

Manchester, United Kingdom

Do not forget to include a copy of your purchase receipt and reason for return.

For More Information Contact:-

Email: support@vapesquard.co.uk
Phone: 0161 818 9935
Address: 3 the mews, Park view road, Manchester - M25 0PU